Can AI dispatch a driver who will violate HOS?

No. FMCSA 49 CFR 395 is a hard ceiling: 11-hour drive, 14-hour shift, 30-min break, 10-hour off-duty, 60/70-hour 7/8-day cycle. AI can propose loads and pre-trip an ETA, but the ELD (Motive / Samsara / Geotab / Trimble) is the source of truth and the dispatcher cannot book a load that cannot be completed within the remaining clock. Forcing or coercing HOS violations is a §390.6 violation with personal liability for the carrier and dispatcher under the coercion rule.

Does AI need to comply with ELD electronic records rules?

Yes. 49 CFR 395.22-.38 require ELDs on the FMCSA Registered ELD List, with 6-month + on-device back-up, unedited original record retention, malfunction reporting, and driver annotation for edits. AI can propose a log edit but the driver certifies; carrier-signed edits without driver certification are falsification (§395.8(e)) — potential criminal exposure under 49 U.S.C. §521.

Can AI auto-pay a cargo claim under Carmack?

AI can triage + draft a response, but Carmack Amendment 49 U.S.C. §14706 liability is fact-specific: actual loss, limitation of liability in the bill of lading or Item 100, required 9-month notice + 2-year suit filing, and affirmative defenses (act of God, act of shipper, inherent vice, public enemy, act of public authority). Pay only after the carrier's claims manager verifies the BOL terms and released-value declarations. An AI-authorized payment that waives a valid defense exposes the carrier.

Is AI-written social content safe under FMCSA driver-recruiting rules?

Yes, but Part 391 qualification + DOT drug/alcohol 49 CFR Part 382 cannot be skipped. AI-written recruiting copy cannot promise pay rates, mileage, or home time that the operations model doesn't deliver — that's an FTC UDAP + state AG claim. Include carrier MC + USDOT in ads per state MCS-90 compliance and do not scrape a competitor's driver DAC or PSP data — that's an FCRA violation.

Published May 14, 2026 · 16 min read

How to Use AI for a Trucking Company in 2026: Dispatch, HOS, Fuel, Maintenance & Owner Scorecard

Q: Can AI auto-approve a DVIR before dispatch?

No. 49 CFR 396.11 + 396.13 require the driver to sign the pre-trip DVIR and the carrier to repair or certify no-repair-needed before the next dispatch. AI can route DVIR items into the shop queue (Fleetio / Samsara Fleet Maintenance / Whip Around / Fullbay) and draft repair orders, but the certified tech or carrier safety officer signs off. A forged or AI-signed DVIR is a 396.7 violation and invalidates the carrier's safety management.

A practical 2026 playbook for the owner-operator or 3-50 truck carrier (OTR / regional / local / dedicated) — load booking + lane triage, HOS + ELD compliance, fuel + IFTA optimization, DVIR + shop maintenance, CSA BASIC score triage, driver-pay settlement, safety coaching, Carmack claims, and the weekly scorecard that tells the owner whether every truck earned its keep.

TL;DR for the trucking owner

Your 2026 AI stack is: Motive / Samsara / Geotab / Trimble TMT / KeepTruckin / EROAD / Omnitracs / Azuga / Verizon Connect for ELD + video + telematics, McLeod LoadMaster / TMW Suite / Trimble TMS / Prophesy / Axon / DAT Keypoint / Truckstop TMS / HaulPay / Rose Rocket / Trucker Tools TMS for dispatch + load management, DAT iQ / Truckstop / Greenscreens / Sonar / FreightWaves SONAR for spot-market rating, HIGHWAY / Carrier Assure / MyCarrierPackets / RMIS / Highway / Assure Advantage for carrier + broker vetting (your side of the fraud war), Fleetio / Samsara Fleet Maintenance / Whip Around / Fullbay / Decisiv / Pinnacle / TMT Fleet for DVIR + shop ops, and Avaal IFTA Fuel Tax / TruckingOffice / Rigbooks / IFTA+Plus / FuelBook for IFTA reporting. ELD is the source of truth, the driver signs the DVIR, the safety officer certifies HOS edits, and AI never books a load the clock can't cover.

The compliance floor (don't skip this)

FMCSA HOS 49 CFR 395 — 11-hour drive, 14-hour shift, 30-min break by the 8th hour, 10-hour off-duty, 60/70-hour cycle, 34-hour restart, 8/2 + 7/3 sleeper-berth split. ELD mandate 395.22-.38, AOBRD grandfathering expired.
ELD Registered List — only devices on FMCSA's registered list qualify. Malfunction 395.34 requires written notice + 8-day repair window + paper-log fallback.
Part 391 driver qualification file — MVR, road test, medical cert 391.43, PSP + DAC pull with driver-signed consent (FCRA), annual MVR + §391.25 review, driver signature on each entry.
Part 382 DOT drug + alcohol — pre-employment, random, post-accident, reasonable suspicion, return-to-duty; Clearinghouse query pre-employment + annual per driver (49 CFR 382.701 effective Jan 2023).
Part 396 inspection + DVIR — pre-trip driver DVIR 396.11 + 396.13, annual inspection 396.17, BIT tracking, preventive maintenance schedule on file.
CSA BASIC + SMS + PSP — unsafe driving, crash indicator, HOS, vehicle maintenance, controlled substances, HM, driver fitness. Every roadside inspection writes the carrier + driver record; AI coaching targets the BASIC closest to threshold.
Carmack Amendment 49 U.S.C. §14706 — cargo liability for loss, damage, delay unless limited by tariff / BOL; 9-month written claim + 2-year suit filing per 49 CFR 370.
IFTA + IRP — quarterly fuel tax per jurisdiction miles + gallons; apportioned registration per base state; 4-year record retention; GPS / ELD trip data admissible.
EPA GHG Phase 2 + Phase 3 (model-year 2027-2032) — HD truck GHG standards, Cummins X15N nat-gas + BEV Class 8 requirements by model year.
DOT Hazmat 49 CFR 171-180 — hazmat endorsement, CDL-HME TSA background, placarding, shipping papers (HM-181/224), emergency response info per 172.600.
MCS-90 / MC + USDOT — $750k BMC-91X on general commodities, $1M oilfield, $5M hazmat; FMCSA URS; state PUC for intra-state (CA PUC, NY DOT, TX DMV).
Coercion Rule §390.6 — carrier / broker / shipper cannot coerce driver to violate HOS, hazmat, or drug/alcohol rules. Personal-liability rule; AI dispatcher with no human override is an enforcement target.

The 2026 AI stack for a trucking company

ELD + telematics + dashcam: Motive + Motive AI, Samsara + Samsara AI, Geotab, Trimble TMT, KeepTruckin (now Motive), EROAD, Omnitracs One, Azuga, Verizon Connect, Netradyne Driveri, Lytx DriveCam, SmartDrive.
TMS + dispatch: McLeod LoadMaster + PowerBroker, TMW Suite (Trimble), Prophesy, Axon, DAT Keypoint, Truckstop TMS, Rose Rocket, HaulPay, Trucker Tools TMS, ProMiles.
Spot-market rating + lane intel: DAT iQ, Truckstop Rates Maximize, Greenscreens.ai, FreightWaves SONAR + TRAC, Convoy (now Flexport), Uber Freight Powerloop, Loadsmart.
Broker + carrier vetting + fraud defense: HIGHWAY, Carrier Assure, MyCarrierPackets, RMIS, Assure Advantage, Fleetworthy, RPost, Descartes MacroPoint, project44 (double-brokering detection).
DVIR + fleet maintenance: Fleetio, Samsara Fleet Maintenance, Whip Around, Fullbay (for shops), Decisiv (OEM gateway), Mitchell1 Truck Series, TMT Fleet Maintenance, Pinnacle, Rentsoft.
Driver pay settlement + back-office: Axon, McLeod IES, TMW Back Office, TruckingOffice, Q7, EBE SHIPS, ProTransport.
IFTA + IRP + fuel tax: Avaal IFTA Fuel Tax, TruckingOffice, Rigbooks, IFTA+Plus, FuelBook, J.J. Keller Fuel Tax Reporting.
Safety + coaching: Lytx + Netradyne Driveri + Samsara AI Dash Cam + Motive AI Dashcam for event review, Vertical Alliance SmartDrive, Infinit-I Workforce, CarriersEdge.
Factoring + payments: TAFS, RTS Financial, Apex Capital, Triumph, OTR Capital; Fleetworthy Relay, TriumphPay.
General-purpose drafting (never full DL + SSN + CDL + DOT number + medical cert together): Happycapy, Claude, ChatGPT Team, Gemini, Copilot — for templates, driver memos, customer letters; redact before paste.

10 copy-paste AI prompts for the trucking company owner

1. Load booking + lane triage with HOS pre-check

Never dispatch a load that doesn't fit the remaining HOS clock.

You are the dispatcher-assistant for a <OTR / regional / local / dedicated> carrier with <N> trucks. Inputs: - Driver roster with current HOS clocks (drive remaining, shift remaining, 60/70 cycle remaining, last restart, sleeper-berth status) from Motive / Samsara / Geotab. - Truck + trailer availability + current location + next PM due. - Load board (DAT iQ / Truckstop / direct shipper) with origin, destination, pickup/delivery windows, weight, commodity, rate + fuel surcharge, tender deadline, detention + layover terms. - Lane intel (SONAR / Greenscreens historical + forward rates, seasonal + spot RPM by lane). Output: - Top 3 load candidates per driver with HOS fit check (can the driver legally complete under 395 clocks with required 30-min break + 10-hour off). - Rate vs target RPM (linehaul / deadhead / all-in), fuel + scale + detour cost, expected net per day. - Shipper scorecard: on-time tender, detention-pay reliability, double-broker risk (HIGHWAY / Carrier Assure flag). - Required pre-book confirmations: carrier packet complete, shipper credit check, broker authority (MC + bond + FMCSA Safer), BOL + rate confirmation terms reviewed. - Decline-and-refer logic for loads that don't fit HOS or don't clear credit. HARD RULES: Never book a load that requires an HOS violation or coerce the driver to "try to make it." The ELD is the source of truth. The dispatcher cannot edit the driver's log without driver certification.

2. HOS + ELD compliance review

Pre-roadside audit: catch falsification / malfunction / unassigned-driving before DOT does.

You are our HOS + ELD compliance reviewer. Inputs: ELD driver logs for the past 14 days from Motive / Samsara / Geotab / Trimble / EROAD (driver, truck, status changes, location, odometer, engine hours, unassigned-driving events, edits + annotations, malfunction / diagnostic events). Output: - Violations surfaced: 11-hour drive, 14-hour shift, 30-min break, 10-hour off-duty, 60/70-cycle, sleeper-berth split misuse. - Form + manner errors: missing origin/destination, missing remark, missing BOL, unsigned, edits without driver certification. - Unassigned-driving minutes — assign or certify "not-my-log" with annotation trail. - Malfunction events per 395.34: date flagged, paper-log fallback in place, repair within 8 days, written notice on file. - Coaching pattern: top 3 drivers by clock-pressure risk, top 3 lanes by frequent 30-min-break miss, carrier-wide 3-month violation trend. - Recommended corrective actions per driver (coaching, re-training, progressive discipline). HARD RULES: Never sign a driver log edit on behalf of the driver. Never delete an original record. AI output is an assistant; the driver certifies edits and the safety officer signs the weekly audit.

3. Fuel + IFTA optimization + scale planning

Turn raw GPS miles + fuel receipts into an IFTA-audit-proof trip pack.

You are our fuel + IFTA analyst. Inputs: GPS trip data per truck (jurisdiction miles, engine hours), fuel receipts (station, gallons, price, tax), ProMiles or PC*MILER routes, IFTA jurisdiction tax rates (current quarter). Output: - Per-truck per-quarter IFTA worksheet: taxable miles per jurisdiction, taxable gallons, MPG reconciliation, net IFTA due or credit per jurisdiction, aggregate IFTA payment. - Fuel-stop optimization for the NEXT trip: cheapest legal fuel by jurisdiction tax differential + TA / Pilot / Flying J / Loves rewards + cardlock (EFS / Comdata) discount, avoiding out-of-route > <X> miles. - Scale + weigh-station plan: PrePass / Drivewyze bypass eligibility, CAT scale target, axle-weight split targets (5-34-34), bridge-law jurisdictions (CA, NY). - IRP apportioned miles reconciliation per jurisdiction for annual IRP filing. - 4-year record retention audit: missing fuel receipts, missing trip sheets, GPS gaps. Never drop an IFTA jurisdiction with miles. Never claim fuel credit without a supporting receipt. IFTA audit = 4 year look-back.

4. DVIR + preventive maintenance + shop queue

Turn driver DVIRs + telematics faults into a prioritized shop day that keeps trucks legal.

You are our fleet maintenance assistant. Inputs: driver pre/post-trip DVIRs from Samsara / Motive / Whip Around, fault codes + telematics alerts (engine derate, ABS, AfterTreatment 1-Box DEF / DPF regen, low coolant, low oil pressure, tire pressure, brake stroke), PM schedule per VIN, warranty status by OEM (Daimler DTNA, PACCAR, Volvo, Freightliner, Mack, International, Kenworth, Peterbilt). Output: - Priority-1 (do-not-dispatch): safety-critical items per 396.7 OOS criteria (brakes, steering, tires < 4/32 steer / 2/32 drive, lights, suspension). - Priority-2 (next-PM-OK): near-wear items scheduled within next 2 weeks. - Priority-3 (monitor): noted, no immediate action. - PM due list: A / B / C PM per VIN with miles/hours countdown + 396.17 annual inspection due date. - Warranty-path recovery: items potentially covered under OEM or aftermarket (J-2807, tire casing, battery, clutch, starter, EGR cooler). - Parts ordering triggers with supplier (FleetPride, WheelCo, SAF-Holland, TruckPro, Bergey's, Rush Truck Centers) + expected ETA. - DVIR loop-back to driver: any items certified "not needing repair" need the carrier safety officer's signature on 396.11 + 396.13 before dispatch. Never dispatch a truck with an OOS item. AI cannot sign the DVIR.

5. CSA BASIC score triage + coaching plan

Drop the carrier's SMS percentile below threshold on the BASIC closest to trouble.

You are our CSA + safety coordinator. Inputs: carrier CSA SMS snapshot (all 7 BASICs with percentile + measure + inspections + violations in the 24-month look-back), roadside inspection reports (Form MCS-150 update + level-1/2/3 inspections), crash register, PSP detail pulls (with driver consent), DataQs history. Output: - BASIC-by-BASIC status: Unsafe Driving, Crash Indicator, HOS Compliance, Vehicle Maintenance, Controlled Substances/Alcohol, Hazmat, Driver Fitness. Flag BASIC closest to intervention threshold (65 for most, 60 for passenger + hazmat). - Violation pattern: top 3 violation codes, top 3 inspection locations, top 3 drivers by severity weight + time weight. - Coaching plan per driver: targeted 1:1 topic, retraining course (CarriersEdge / Infinit-I / Vertical Alliance), dashcam review clip (Lytx / Netradyne / Samsara AI). - DataQs candidates: inspections with likely factual-error or misclassification — prioritize most-recent + highest severity weight. - Maintenance + qualification controls: expired medical cert + MVR review, overdue annual inspections, missed PM. Never falsify inspection reports. AI-assisted DataQs must be backed by primary evidence (photo, GPS, BOL, ELD). A bad DataQs submission hurts the carrier's credibility in the next audit.

6. Driver-pay settlement + per diem + accessorial

Pay drivers right, first time, with an audit-proof settlement statement.

You are our driver settlement clerk. Inputs per driver per week: completed loads (miles paid / empty / loaded), pay plan (cents-per-mile by type + experience, percentage of linehaul, salary, hourly + OT), accessorial earned (detention, layover, stop-offs, tarp, drop + hook, NYC + bridge + canal pay, hazmat, lumper reimbursement), deductions (comdata advances, fuel card, truck lease, occ-acc, health, uniform, chargebacks), per diem (IRS Pub 463 M&IE $80/day 2024; 80% deductible to carrier under TCJA). Output: - Line-by-line settlement statement matching BOL + rate confirmation + lumper + detention paperwork. - Per-diem calculation: partial-day (first / last 75%), travel-away-from-home eligibility, W-2 reporting box vs non-accountable plan. - 1099-NEC vs W-2 classification check: AB 5 (CA) / Prop 22 / state-level ABC test. If borderline, flag to accounting — misclassification is a federal + state exposure. - Chargeback audit: any disputed chargeback > $<X> routed to owner review before posting. - Pay-day compliance: state weekly / bi-weekly / semi-monthly + final-paycheck rules (CA 72-hour, NY 5-day, TX 6-day) on termination. - Driver-readable summary with clear breakdown of earned + deductions + net + YTD. Never auto-deduct a disputed chargeback. Never misclassify W-2 as 1099 to dodge FUTA/SUTA. Pay clean, keep drivers longer, lower turnover.

7. Driver recruiting ad + Part 391 qualification file

FMCSA-compliant recruiting with a clean DQ file that survives an audit.

You are our driver recruiter. Inputs: open positions (OTR / regional / local / dedicated / hazmat), pay plan, home-time, benefits, equipment (trucks + trailers), lanes, hiring area, carrier MC + USDOT. Output 1 — the state-compliant job ad: - Honest pay: per-mile band with experience tier, realistic weekly miles average (NOT peak), actual detention + accessorial pay, transparent benefit waiting periods. - Honest home-time: average + range with frequency. - Equipment age + specs. - Required DOT CDL-A / B / hazmat / tanker / doubles-triples, minimum experience + MVR criteria + felony / DUI look-back per carrier policy. - MC + USDOT number + equal-opportunity + ADA accommodation statement. Output 2 — the Part 391 qualification checklist per hire: - Application 391.21 with 10-year employment history. - PSP report 391.23 with driver consent (FCRA). - MVR 391.23 with driver consent + annual re-pull 391.25. - Road test 391.31 (or equivalent CDL exemption). - Medical cert 391.43 + self-cert per state CDL. - Clearinghouse pre-employment + annual query (consent on file). - DOT pre-employment drug test negative. - Entry-level driver training ELDT if first-time CDL (TPR). - Driver signature on each entry. Never promise pay you can't deliver. FTC UDAP + state AG claim. Never skip a Clearinghouse query — that's a §382.701 violation.

8. Broker + shipper vetting + double-brokering defense

Keep the fleet out of the 2026 freight-fraud crossfire (double-brokering, identity theft, cargo theft).

You are our broker + shipper vetting desk. Inputs: inbound rate confirmation (broker MC, carrier MC, shipper, rate, lanes, accessorial terms), HIGHWAY + Carrier Assure + MyCarrierPackets results, RMIS, FMCSA SAFER, FMCSA Licensing & Insurance, state SOS registrations, broker bond BMC-84 / BMC-85 + bond claim history, BBB, industry chatter (TIA, TQL, SCF). Output: - Broker vetting: MC active, authority > 90 days, $75k BMC-84 bond current, no recent bond claim spike, factor-friendly status, FMCSA safety rating, insurance COI current (auto liability, cargo $100k+, contingent cargo). - Shipper vetting: credit (Ansonia, RTS, Apex CreditLine, Compass), payment history, detention payment reliability, prior cargo claim ratio. - Double-brokering red flags: rate way above market, hot load with no history, unknown dispatcher name, off-platform payment, load board posted then pulled, address / phone / email mismatch with MC-on-file. - Identity-theft red flags: email domain mismatch, new phone number, carrier ID doesn't match USDOT on file, different bank / ACH recipient than prior. - Go / no-go with reason; if NO, template decline with alternate carrier-approved offer. Never pay an ACH to a new bank account without voice-verified call-back to the number on file. Factor before you move the load. 2026 freight fraud is scaling; vetting is free.

9. Cargo claim + accident response + Carmack letter

Shorten claim cycle time without waiving a defense.

You are our claims + safety coordinator. Scenario 1 — Cargo claim (damage, loss, delay): Inputs: BOL (Uniform Straight / Bill of Lading declared value), rate confirmation, shipper packaging + blocking, photos, driver statement, consignee OS&D, temperature log if reefer, lumper receipts. Output: - Carmack response letter 49 U.S.C. §14706 acknowledging claim within 30 days, requesting specific documentation (9 months from delivery / intended delivery), setting investigation timeline, preserving defenses (act of God, act of shipper, inherent vice, public enemy, act of public authority), verifying limitation-of-liability per BOL + released value rates. - Disposition pathway with claims manager + insurance carrier ($100k cargo + contingent cargo). - 2-year suit-filing clock reminder. - Release language requirement before any payment. Scenario 2 — Accident response: Inputs: crash site location, injury Y/N, DOT-recordable Y/N, driver condition, police on scene, tow, hazmat release, weather, ELD extraction. Output: - Driver post-accident checklist (stop, 911, safety, passengers, hazmat containment, photos, witness info, NO admission of fault). - Post-accident DOT drug + alcohol test per 49 CFR 382.303 (8-hour alcohol, 32-hour drug) when required. - DataQs candidate if crash not preventable. - Reg counsel notification if injury / fatality / hazmat release. - Communication to shipper + receiver without admission. Never admit fault. Never pay a cargo claim without verified BOL + released-value check. Preserve Carmack defenses.

10. Owner weekly scorecard + state-compliant ad

One-page scorecard + a state-compliant recruiting ad that passes FMCSA + state AG scrutiny.

Build the one-page trucking-owner weekly scorecard. Inputs from McLeod / TMW / Axon / QuickBooks / Motive / Samsara / Fleetio: - Revenue: gross, RPM linehaul / all-in, deadhead %, fuel surcharge, detention + accessorial %. - Cost: driver pay + benefits + per diem, fuel cost per gallon + net of IFTA, maintenance CPM, insurance premium amortized, truck depreciation / lease, tolls + scales, factoring fee, dispatch cost. - Net per truck per day + 4-week trailing. - HOS: available driver-days, clock utilization, violations per million miles. - CSA: BASIC percentile trend, new roadside inspections + violations, DataQs win rate, PSP pulls YTD. - DVIR: open safety-critical items, average repair-order turn, PM on-time %, warranty recovery $. - Driver: turnover %, DQ-file completeness, Clearinghouse queries on time, MVR annual review on time. - Receivables: AR > 30 / 60 / 90, factoring advance rate, shipper late-pay list. - Customer: on-time delivery %, claims $ / 100k miles, detention-paid %. Then generate a state-compliant recruiting ad for <lane-type / equipment>: - Honest pay band + honest home-time + honest weekly miles average. - MC + USDOT in ad. - No inflated sign-on bonus terms without clawback disclosure. - No guaranteed minimum miles you can't back up. - Equal-opportunity + ADA accommodation statement. End with one measurable focus for next week.

Common mistakes trucking owners make with AI

Booking a load that violates HOS. Coercion Rule §390.6 carries personal liability for the dispatcher AND the carrier.
Editing driver logs without driver certification. §395.8(e) falsification — criminal exposure under 49 U.S.C. §521.
Skipping the Clearinghouse query. §382.701 violation; prohibited-driver-in-seat is a $5,000+ per-driver penalty.
Paying a cargo claim before BOL + released-value check. Waived Carmack defense = the carrier overpaid and set a bad precedent.
Dropping an IFTA jurisdiction with miles. IFTA audit look-back is 4 years; missing jurisdictions = tax + penalty + interest.
Dispatching with an OOS item on the DVIR. 396.7 / 396.11 / 396.13 violation on every inspection.
Inflated recruiting pay claims. FTC UDAP + state AG claim; turnover + lawsuits follow.
Accepting a new-bank-account ACH change without voice call-back. 2026 freight-fraud identity-theft pattern; one wire = one week's margin gone.
AI-signing the DVIR or the driver settlement. Only the human driver signs DVIR; only the owner / accounting officer signs 1099 / W-2.
Pasting full DL + CDL + SSN + medical cert into a public LLM. That's a GLBA + state data-breach exposure; redact or use a private-tenant LLM with BAA-equivalent DPA.

60-day rollout for a 3-50 truck trucking company

Days 1–7: Pick ONE ELD (Motive OR Samsara OR Geotab) as source of truth; verify FMCSA Registered ELD List status; audit malfunction + unassigned-driving history.
Days 8–14: TMS of record (McLeod OR TMW OR Axon OR Rose Rocket); enable HOS pre-check on every load tender before dispatch.
Days 15–21: Broker + shipper vetting (HIGHWAY + Carrier Assure + RMIS) on every new counterparty; double-brokering + identity-theft red-flag playbook live.
Days 22–28: DVIR + PM routing (Fleetio / Samsara Fleet Maintenance / Whip Around) with OOS dispatch-hold gate.
Days 29–35: Fuel + IFTA + IRP (Avaal / TruckingOffice / FuelBook) with per-truck per-quarter reconciliation and fuel-stop optimizer.
Days 36–42: CSA + safety (Lytx / Netradyne / Samsara AI Dash Cam) with weekly BASIC triage + DataQs queue + driver 1:1 coaching.
Days 43–49: Driver-pay settlement (Axon / McLeod IES / TMW Back Office) with per-diem + accessorial + chargeback audit; Part 391 DQ file completeness audit.
Days 50–56: Claims desk (Carmack response template + accident response + 2-year suit clock tracking); insurance COI + BMC-91X renewal calendar.
Days 57–60: Owner scorecard live on one page; weekly 45-min review; pick one metric (net per truck per day, CSA percentile, on-time delivery, or AR > 60) to move next quarter.

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